Return & Refund Policy

Thank you for shopping with Arvion.

We want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns

Our return policy lasts 30 days from the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories and contents.

Please do not return your item to the manufacturer. Contact our support team first to receive the correct return address.

Email: supportarvion@gmail.com

Order Changes & Cancellations

Orders may be changed or canceled within 24 hours of purchase.

After 24 hours, your order may already be processed for shipment and cannot be modified or canceled.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We'll arrange a replacement or refund as quickly as possible.

Lost Packages

If your tracking shows Delivered but you haven't received your package, please first check with household members, neighbors, or your local carrier.

If the carrier cannot confirm successful delivery, contact us and we'll work with you to resolve the issue.

Refunds

Once your returned item has been received and inspected, we'll notify you by email.

Approved refunds are issued to your original payment method. Depending on your bank or card provider, refunds usually appear within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Shipping charges are non-refundable.

Sale Items

Items purchased during promotional sales or with special discounts may not be eligible for cancellation after the order has been processed.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: supportarvion@gmail.com